Cancellation & Refund Policy
Cancellation & Refund Policy
Last updated on 18-04-2026 17:59:23
FLEXIDYN VENTURES PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) is committed to ensuring customer satisfaction and has therefore established the following Cancellation & Refund Policy for orders placed on our website.
1. Order Cancellation
- Cancellation requests will be considered only if made immediately after placing the order.
- Once the order has been processed, packed, or dispatched, cancellation requests may not be accepted.
- Orders already communicated to vendors/merchants or in shipping process cannot be cancelled.
2. Non-Cancellable Items
- Cancellation is not allowed for certain categories such as perishable goods (e.g., food items, flowers, etc.).
- However, replacement or refund may be considered if the delivered product is defective or of poor quality.
3. Damaged, Defective, or Incorrect Products
- If you receive a damaged, defective, or incorrect product, you must notify our Customer Support within 7 days of delivery.
- Requests will be processed only after verification by our team and/or the respective merchant.
- You may be required to provide proof (such as images or videos) to support your claim.
4. Product Not as Described
- If the product received does not match the description or your expectations, you must report it within 7 days of receipt.
- After review, our Customer Support team will determine eligibility for replacement or refund.
5. Manufacturer Warranty
- For products covered under manufacturer warranty, customers are advised to contact the manufacturer directly for service or replacement.
6. Refund Process
- Refunds will be initiated only after approval of the request.
- Once approved, refunds will be processed within 3–5 business days.
- The amount will be credited to the original payment method used during purchase.
7. Refund Eligibility
Refunds may be approved under the following conditions:
- Product is damaged or defective
- Wrong product delivered
- Order cannot be fulfilled by us
Refunds may not be granted for:
- Change of mind after purchase
- Minor variations in product appearance
- Delays caused by courier/logistics partners
8. Contact for Support
For cancellation, refund, or return-related queries, please contact us using the details provided on our Contact Us page.