Warranty Policy

Warranty Policy

Last Updated: 18 April 2026

Rig Mentor, owned and operated by Flexidyn Ventures Pvt. Ltd. ("Company", "we", "us", or "our"), is committed to providing reliable products and customer support. This Warranty Policy explains the warranty coverage applicable to products purchased through our website.

1. Warranty Coverage

Rig Mentor provides a 200-Day Seller Warranty on products sold through our website unless explicitly stated otherwise on the product page.

This warranty is provided directly by Rig Mentor and is independent of any manufacturer warranty that may be available.

The warranty covers manufacturing defects and functional failures that occur during normal intended use of the product during the warranty period.

2. Warranty Period

Unless otherwise specified on the product page, all eligible products are covered by a 200-Day Seller Warranty starting from the date of delivery to the customer.

The warranty period cannot be extended, renewed, or restarted through replacement or repair.

3. What is Covered

The warranty covers:

  • Manufacturing defects

  • Hardware malfunction during normal intended use

  • Functional failures not caused by customer misuse

  • Product failure arising from internal component defects

4. What is Not Covered

The warranty does not cover:

  • Physical damage of any kind

  • Burnt components

  • Water or liquid damage

  • Fire damage

  • Electrical surge damage

  • Damage caused by improper installation

  • Damage caused by overclocking, modification, or tampering

  • Damage caused by misuse, negligence, or accidents

  • Cosmetic defects that do not affect functionality

  • Normal wear and tear

  • Products repaired or modified by unauthorized persons

  • Missing accessories, packaging, or consumables

Any warranty seal, serial number sticker, or identification label that is removed, damaged, altered, or tampered with may void the warranty.

5. Warranty Claim Process

To initiate a warranty claim, customers must contact our support team and provide:

  • Order number

  • Product details

  • Description of the issue

  • Images or videos if requested by our support team

Customers may be required to ship the product to our facility for inspection and testing.

All warranty claims are subject to technical inspection and verification before approval.

6. Inspection and Verification

Upon receiving the product, our technical team will inspect and test the product to determine whether the issue falls under warranty coverage.

If inspection reveals that the issue is not covered under this Warranty Policy, the warranty claim may be rejected.

The company's inspection findings shall be considered final for warranty eligibility.

7. Resolution Options

If a warranty claim is approved, Rig Mentor may, at its sole discretion:

  • Repair the product

  • Replace the product with the same model

  • Replace the product with an equivalent product of similar specifications

  • Issue store credit

  • Provide a partial or full refund if repair or replacement is not feasible

The resolution offered will depend on product availability, nature of the defect, and inspection findings.

8. Manufacturer Warranty

Certain products may additionally carry a manufacturer warranty.

Where manufacturer warranty is applicable, customers may also be required to seek service directly through the manufacturer's authorized service centers.

Rig Mentor shall not be responsible for decisions, delays, or claim outcomes determined by manufacturers or their service partners.

9. Shipping for Warranty Claims

Customers may be required to ship products to our service location for warranty inspection.

Unless otherwise agreed in writing:

  • Customers are responsible for shipping the product to us.

  • Rig Mentor will bear the cost of return shipping for approved warranty claims within India.

Shipping damage occurring due to inadequate packaging by the customer may void the warranty claim.

10. Limitation of Liability

The remedies provided under this Warranty Policy are the customer's sole and exclusive remedies.

Rig Mentor's maximum liability shall not exceed the original purchase price paid for the product.

Under no circumstances shall Rig Mentor, Flexidyn Ventures Pvt. Ltd., its directors, employees, or affiliates be liable for:

  • Loss of profits

  • Loss of business

  • Loss of data

  • Downtime

  • Indirect damages

  • Incidental damages

  • Consequential damages

arising from the use or inability to use the product.

11. Changes to this Warranty Policy

Rig Mentor reserves the right to update or modify this Warranty Policy at any time without prior notice.

Updated versions will be published on this page with a revised effective date.

12. Contact Information

Rig Mentor
Owned and Operated by Flexidyn Ventures Pvt. Ltd.

GSTIN: 07AAFCF9094D1ZG

Address:
B551/2, Saidal Ajaib
New Delhi – 110030
India

Email: support@rigmentor.in

Phone: +91 9821836608